Harold Jarche

In the evolving social organization, I included a table with several descriptive terms, which Amanda Fenton suggested needs to be “unpacked”. Simplicity basic hierarchy Complication bureaucracy Complexity wirearchy Organizational Theory Knowledge-Based View Learning Organization Value Networks Attractors Stakeholders (vision) Shareholders (wealth) Clients (service) Growth Model Internal Mergers & Acquisitions Ecosystem Knowledge Acquisition Formal Training Performance [...]

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I’m offering a one-day course at the iSchool Institute (University of Toronto). “In the period ahead of us, more important than advances in computer design will be the advances we can make in our understanding of human information processing – of thinking, problem solving, and decision making…” Herbert Simon, Economics Nobel-prize winner (1968) PKM is [...]

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Robert Kelley, in How to be a Star at Work, describes how tacit, or implicit, knowledge has come to dominate the knowledge economy: What percentage of the knowledge you need to do your job is stored in your own mind? Or put another way: What percentage of your time do you spend reaching out to [...]

Filed under: Informal Learning, Learning, Performance Improvement, Work | 4 Comments »

Instead of factory-style production teams, agile programming uses far fewer, but better, programmers. The principles of communicating, focusing on simplicity, releasing often and testing often are also applicable to developing good instructional programs. Does instructional systems design (ISD) need more agility? An ISD project team should be able to return to the Analysis or Design [...]

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This week, a few related knowledge management (KM) articles crossed my path and I’d like to weave them together. Here’s a model that shows how KM has progressed over the past 15 years. Nancy Dixon discusses three eras of knowledge management as moving from Explicit Knowledge (document management) to Experiential Knowledge (communities of practice; expertise [...]

Filed under: Communities, Informal Learning, Performance Improvement | 5 Comments »

I became interested in knowledge management (KM) as I was introduced to it in the mid 1990′s while practising instructional systems design (ISD) and human performance technology (HPT) in the military. In the late 1990′s knowledge management was part of our solution suite at the Centre for Learning Technologies (CLT via The Wayback Machine). The [...]

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We may think we should adopt best practices, but to be really effective and innovative we need to practice to be best. First, we have to do the hard thinking  about how to do things better. Jay Deragon talks about how important it is to think about what we do and not just emulate others: [...]

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In PKM in a Nutshell, I linked my various posts on personal knowledge management to make the framework more coherent. My ITA colleague, Jane Hart has just released an extensive resource that correlates nicely with the PKM framework. It is called A WORKING SMARTER RESOURCE: A Practical Guide to using Social Media in Your Job [...]

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Several years ago, I wrote in Training: A solution looking for a problem, that some barriers to performance which are often overlooked when prescribing training, include: Unclear expectations (such as policies & guidelines); Inadequate resources; Unclear performance measures; Rewards and consequences not directly linked to the desired performance. In some cases, these barriers could be [...]

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Patti Anklam is blogging the E2 Conference and discusses how Tony Byrne distinguishes between Networking and Collaboration with this diagram: Networking could also be called cooperation, as Stephen Downes helped me define it: collaboration means ‘working together’. That’s why you see it in market economies. markets are based on quantity and mass. cooperation means ’sharing’. [...]

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