Here are some of the things that were shared via Twitter this past week.

@DaveGray – “trainers must know the thing they are training. Most knowledge today flows too fast to learn, then teach. Simultaneity is faster”

Queensland Police on Facebook: “There was no master plan” by @RossDawson

One of the key lessons was that it was critical to have built their social media presence before it was needed. They understood its role and how to use it before the disaster hit and it became the best possible way to communicate with the public.

Hopefully other organizations can learn the lesson of engaging before you need it, particularly in being able to respond effectively to online conversations.

There was no master plan. They were just using the tools they had to address the issues of the moment. Policies, as required, were created on the fly. If they got something wrong, they simply apologized and people generally accepted that.

Are you prepared for the Internet of Things? – by @michelemmartin

The Internet of Things is going to automate a ton of jobs that have never been automated before, reducing the numbers of workers needed for many occupations or eliminating jobs altogether. At the the same time it will create new jobs in areas we can’t even predict.  It will also change the nature of many jobs–the skills and knowledge, the processes, etc–in ways we can only imagine.

Paying attention to how technology and other trends may be shaping the new world of work is incredibly important. It allows us to see where old careers may be dead or dying and where new opportunities may await us. It can show us how our current jobs may change and what we need to do to take advantage of change, rather than letting it happen to us.

Rupert Murdoch’s ‘cognitive disconnect’ by @CharlesHGreen

The problem is that the press wields enormous power, even in allegedly educated and refined countries.  So do the police.  And when Scotland Yard’s leadership, and even Downing Street appear compromised by an evil corporate culture like News Corp.’s, there are serious implications for society’s ability to trust anyone.

Open Work: Using Social Software To Make Our Work Visible Again - Too few social business Enterprise 2.0, social media efforts know of  open work - by @dhinchcliffe

Open work, like open source, open standards, or even the more prosaic scholastic open house for that matter, has at its core the ethic that hiding the work process in shadows is generally counterproductive. Collaboration and teamwork work best when there is abundant communication, transparency, and therefore most important of all, trust in the process. Open work is the most likely and most direct route to enabling this.

Here are some of the things I found via Twitter this past week.

QUOTES

@stangarfield – “Influence knowledge sharing behavior by modeling it – lead by example, practice what you preach, show how it is done: get followers”

@nilofer – “Being genuinely creative means not knowing where you are going. Accept uncertainty.”

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The Bitcoin Epoch: It is Akin to the Printing Press Revolution – via @petervan

Hang on, you may think, how can a currency be created out of thin air? The answer is central banks do this all the time. Remember most money in existence is not in a physical form. Central banks create ‘base money‘ to keep their currencies flowing. Its a bit of an esoteric process as if they create too much then deflation follows yet too little and the liquidity of the economy suffers. Bitcoin uses the ‘mining’ of its peers to create the ‘base money’, so the balance of getting its level of generation right is created not by top-down be-suited men in offices, but by the natural ebb and flow dictated by the number of peers in the system.

The dark side of being human – via @JoanVinallCox [related post on organizational architecture]

What happened in the basement of the psych building 40 years ago shocked the world. How do the guards, prisoners and researchers in the Stanford Prison Experiment feel about it now?

Kai Nagata: Why I quit my job – via @JoanVinallCox

So I didn’t quit my job because I felt frustrated or that my career was peaking. I quit my job because the idea burrowed into my mind that, on the long list of things I could be doing, television news is not the best use of my short life. The ends no longer justified the means.

Sharing For Art and Profit: Creative Commons Celebrates ‘The Power of Open’

Creative Commons not only empowers creators and remixers, it can also be a driver of viral success. When Nina Paley, director of the animated feature “Sita Sings the Blues”, was unable to release her film due to music licensing issues, she decided to release it for free online with a Creative Commons Attribution-Share Alike license. The film was acclaimed by critics such as Roger Ebert, and after an outpouring of donations and revenue from related merchandise, Paley was able to secure distribution. In the book, she explains, “When an artist is broke, you start thinking that it has to do with the value of their work, which it doesn’t. I have also seen artists who refused to create unless they got paid … I’ve never had more money coming at me than when I started using Creative Commons BY-SA. I have a higher profile. I don’t spend anything on promotion. My fans are doing it for me and buying merchandise. Sharing put me on the map.”

Here’s what I learned on Twitter this past week:

@literacyadviser “The only truly effective web filter is an educated mind.” via @ jonhusband

@dweinberger “The only way I know to solve big problems anymore is to do it in public.”

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“Training for future use of a skill is pretty much pointless.” by @JaneBozarth

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Why you need to understand political policy by @cognitivepolicy via@drmcewan

In other words, we are more like defense lawyers than philosophers.  We are compelled by our judgments to feel a moral view is appropriate and correct, then defend it if pressed to do so.  We don’t start with a set of assumptions and reason our way to conclusions.  And this process occurs largely outside conscious awareness so it takes practice to recognize when it is happening.

This relates to a common psychological phenomenon called “confirmation bias” which refers to the tendency to be overly critical of information that challenges what one believes to be true (or the tendency to uncritically accept information that supports one’s belief).  We see this all the time in politics.  People are predisposed to consider their values, views and positions as inherently good and right.  At the same time, we tend to be suspicious of anyone who holds a view different from our own.

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Industrial vs Networked approaches to work: Fire the indispensable? OR nurture a linchpin culture? via @minutrition

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@courosa “Ning Exposed – Tech Company Scams its Clients” [2008]

Is Ning a scam?
There’s a theory that Ning’s actions are part of a carefully planned scam to make the company the next MySpace or Facebook. Instead of spending millions of dollars advertising and gathering enough members to compete with MySpace or Facebook, why not create a social network platform and rely on the ambition of thousands of other network creators to up build membership. When the time is right, simply take all of those members and combine them into one super-site, Ning.com

[Read the comments on the above link to get a better idea of the issues]

This reminds me how important it is to own your data, and the following show two open source options to Ning’s Software as a Service (SaaS) platform:

@elggdotcom “there is a hosted version of Elgg coming in May”

@romiranck “A hosted version of Drupal, Drupalgardens, is in beta now. Testing it out.”

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You may have noticed that I’ve changed the tagline of this website to life in perpetual Beta. I find it an accurate description of my life and work. It’s been a subject of conversation here since 2006.

This weekend I noticed a tweet from Alec Couros about some issues with the Ning social networking platform. That post is over a year old but from the comments as late as last fall, there seem to be ongoing issues on how Ning treats its customers, users and their data.

This brought me to reflect, once again, how important an open source framework is as we move more of our computing to the cloud. While Ning may be free, it is not open source, and the company can make changes at will, just like Facebook, Google or Twitter may do.

I advise my clients that they should consider how important their data is to them before using software as a service (SaaS). Can the data be easily exported? With social bookmarks, it is easy to export and import OPML files from one platform to another. It is also simple to export from WordPress.com SaaS to your own open source hosted version, which is why I strongly advise clients to use WordPress for blogging. With Ning, Facebook and many others, there is no such export function.

So what is the alternative to Ning? This social networking platform is simple to set-up and use and has been embraced by millions, including LearnTrends (+3,000) and WorkLiteracy (+900), two sites I manage. For large enterprise projects I have used Drupal as a community management platform and it works well, though it requires solid technical support.

Another platform that I have used since its early days is Elgg, an open source social networking platform that attracted me because of its unique underlying model. We started using Elgg for an online medical community of practice in 2004 after going through dozens of platforms. The key differentiator of Elgg is that the individual is the centre of all the action. A course is just a node that an individual connects to. You don’t “enter” a course, you just connect to it, as you would to a colleague or friend. This is real user control. We liked Elgg so much that we paid to develop a calendar function and then gave the code to the community.

In 2005 I described Elgg as a Content/Community/Collaboration Management System that allows you to develop, invent and construct knowledge. That sure beats any LMS, in my opinion. Elgg is used for commercial applications like Emerald Publishing as well as the foundation for the Eduspaces community.

The Elgg platform has matured in the past six years and has a strong community and a solid product (v. 1.7). My colleague Jane Hart provides Elgg services for education & business. Soon, Elgg.com will launch with services for those who want a hosted community platform. One major advantage of Elgg will be the ability to take your data and have it hosted elsewhere. Avoiding vendor lock-in is a wise business decision. The Elgg community blog has more information.

Supporting communities like Elgg and Drupal means that we can have more control over our use of web technologies. As business and education move to the web and the cloud, open-source platforms will help to ensure that some corporate board doesn’t decide our future for us.

I wrote about the importance of owning your data for blogging a while back and last week’s Twitter crash coupled with the demise of an URL shortener only reinforce that in my mind. The case of tr.im may not be so obvious to some, but whenever you use a URL shortener, that connection gets stored in the cloud and if the service goes down, you won’t be able to trace back the link. This is a real problem on Twitter where everyone uses URL shorteners and that’s why I write up  Friday’s Finds with real links.

The main issue is the increasing use of software as a service (SaaS) which is simple, easy and out of your control. SaaS provides ease of use to many of us, but in return we become dependent on that service provider, much as we do with proprietary software.

Anyone who uses social media for professional purposes should know what SaaS they are using and think about a backup plan.

Here’s mine:

• Blog: hosted on an independent server, with tape backup, using open source software (WordPress)
• Facebook: no backup, but nothing worth losing, IMO
• LinkedIn: contact information copied to Hard Drive
• Twitter: Weekly synthesis of important posts put on my Blog with ‘Friday’s Finds’
• Flickr: original photos on Hard Drive
• Slideshare: copy of presentation on Hard Drive
• Delicious: OPML file downloaded monthly

PS: I also backup my Hard Drive

In an attempt to make my finds on Twitter more explicit, this may be the start of regular posts on some of the things I learned this past week (weekly seems better than monthly).

Numbers & Measurement

From Charles Green at The Trusted Advisor:

If you can measure it, you can manage it; if you can’t measure it, you can’t manage it; if you can’t manage it, it’s because you can’t measure it; and if you managed it, it’s because you measured it.

Every one of those statements is wrong. But business eats it up. And it’s easy to see why.

…

The ubiquity of measurement inexorably leads people to mistake the measures themselves for the things they were intended to measure.

More on meaningless numbers used to measure things, from Dave Snowden:

We face the challenge of meeting increasing legitimate demands for social services with decreasing real time resources. That brings with it questions of rationing, control and measurement which, however well intentioned, conspire to make the problem worse rather than better. For me this all comes back to one fundamental error, namely we are treating all the processes of government as if they were tasks for engineers rather than a complex problem of co-evolution at multiple levels (individuals, the community, the environment etc.).

Open Souce

David Eaves discusses how being open, like embracing open source software, is becoming important for economic development:

Vancouver is not broken – but it could always be improved, and  twitter confirms a suspicion I have: that programmers and creative workers in all industries are attracted to places that are open because it allows them to participate in improving where they live. Having a city that is attractive to great software programmers is a strategic imperative for Vancouver. Where there are great software programmers there will be big software companies and start ups.

Via @SoulSoup is the story of DimDim (free, open source, web conferencing platform) making CNET’s Webware Top 100 for 2009. Open source is moving up the software stack, first with operating systems, then general applciations and now richer applications. Software vendors have to be continuously moving into higher value applications to remain relevant. This is a natural industry evolution that few purchasers, especially in government, understand.

Learning & Working

Rob Paterson:

In 1996, aged 45, I was on a train with Fraser Mustard. We were returning from a trip to Queens University in Kingston,  where he had been giving a master class to  a group of senior people in the Canadian Government service. I had been working for him as an adviser for about a year. Working with him was the most exciting thing that had ever happened to me. I asked him if he would consider taking me on full time.

“You are an adult now Rob. Time to go out on your own.” He paused and then added. “I am tired. You cannot rely on me for your life.”

The greatest advice I have ever had given by the greatest man I have ever encountered.

Via @changedotorg -  “In fact, if you look at what’s really happening right now in the nonprofit sector, you’ll find several reasons NOT to go back to school and focus on what organizations are really looking for in potential candidates.” When a Degree isn’t enough

Charles Jennings:

There’s enough evidence now to show that Instructor-Led Training is not effective as an approach for the majority of employee development. ILT may be helpful for some change management and big-picture ‘concept’ development, but it is demonstrably the least effective and certainly the least efficient approach for most learning that’s required.

Dave Cormier has written a great article on selecting a content management system (CMS). Dave discusses three platforms, all of which I have used – WordPress, Moodle, Drupal. All are open source and there are a variety of hosting models available for most budgets. Like Dave, I’m not crazy about Moodle because it replicates the institutional course-centric education model, which I feel is outdated. I use a similar approach in initially analysing technology needs, succinctly stated by Dave:

I like to put CMSs into three simple categories based on the CMSs that I think of as being best of breed in the open market right now. Do you want to do a wordpress project, a moodle project or a drupal project. (you could also say ‘a wordpress.com project, a moodle hosted project or a ning project if you don’t care about controlling your data… which I do… but you may not)

I would add Elgg to mix if there is an interest in the functionality of Ning, but with the advantage of open source.

I used to use Drupal for this website but switched to WordPress a few years ago. Drupal is much too powerful to be running a simple blog like mine. Dave covers the pros and cons of these systems quite well in his post and I would recommend it to anyone considering platform selection. Yes, it can get much more complicated, but looking at these three for education or training projects is a good start.

Bill Fitzgerald has written a comprehensive technical guide for the Drupal open source content management system with a focus on its use in formal education. Drupal for Education and E-Learning, by Packt Publishing, walks you through the setup of a Drupal installation, step by step. This is a how-to book, covering everything from themes to modules to backup and maintenance. The core of the book is on education-specific aspects, such as teacher blogs, forums, enrolling students and managing classes. It also covers the use of various media and there are many comments on considerations from a learning perspective.

Drupal is not specifically designed for education, as Moodle is, but Bill gives a good map on how it can be used. The Drupal developer and user community is also larger than Moodle’s and an important factor in choosing an open source system is the strength of the developer/user community. Also, Drupal can be used for other aspects of the institution, such as alumni relations or digital asset management

I would think that this book would be excellent for the system administrator at an institution, the project lead or senior instructional designer. Parts of it would be of interest to individual teachers. Since Drupal has no licensing fees, institutions can afford several copies of this book.

In my 2009 predictions for eLearn Magazine I said that “There will be an increased interest in open source software as well as tools and methods that enable online collaboration.” Ryan Cameron took me to task on open source in the comments:

Open source is not, actually, free. Someone has to build it, someone has to maintain it. Open source is simply transferring an up front and usually meagre licence fee for a long term highly specialized labour cost, which in many cases ends up creating situations where organizations are completely hamstrung by their IT department/gurus.

I agree, OS is not free, however it is free of licensing fees and free from many other licensing constraints of proprietary systems. If it is GPL it is free to hack, modify or build upon, with some restrictions.

My research and experience over the years shows open source, especially in training and education, to be significantly cheaper. One example is a Moodle installation that had a total cost of ownership at 3-10% of the compared proprietary system. Another example of open source versus a proprietary learning management system showed a savings of $345,000. Here’s a study from the Quebec Provincial Department of Education that showed savings of 59-75% over 5 years.

While OS is not free, and does incur some costs for implementation and support, I have yet to find examples where open source learning management systems cost more than proprietary ones. An OS learning management system may not meet all your needs, but it won’t be because it costs too much.

In Innovating in the Great Disruption, Scott Anthony suggests three disciplines necessary to foster innovation in difficult economic times – placing a premium on progress; mastering paradox; and learning to love the low end. He also discusses the importance of learning;

Innovators will need to continue to find creative, cheap ways to bring their ideas forward. Fortunately, they can tap into a plethora of powerful tools to facilitate rapid learning.

Rapid learning is not PowerPoint slides turned into online courses but rather increasing the ways to connect ideas and people. This is the future of training and e-learning, or what I call ABC (anything but courses). Anthony’s third point, love the low end, also speaks to the use of inexpensive tools such as web services or open source software. If learning professionals can be seen as catalysts for innovation, then even in difficult times will their future look bright.