In Part 2 of Social Learning doesn’t mean what you think it does, my colleague Jane Hart uses a very helpful diagram created by a previous colleague of mine, Tom Gram:
Tom Gram’s diagram [reproduced below] shows that “most work requires a combination of knowledge work and routine work. These characteristics of jobs and work environments call for different approaches to training and development.” [see Mapping informal and formal learning strategies to real work], so the work of the L&D department will be very different in different organisations, depending on the type of workers and work done.
I connected this to the whole notion of simpler work getting automated and outsourced usingTom’s framework.
Supporting informal learning and helping connect tacit knowledge in the enterprise are now business imperatives, not just something extra. The valued work in the enterprise is increasing in variety and decreasing in standardization. It is moving to the edge. Organizations that do not optimize informal learning may themselves get automated and outsourced.