Here are some of the things I learned via Twitter this past week.
My piece “teamwork, real work and the wicked enterprise” on @cmswire – via @deb_lavoy
Some problems are such complex, entangled, multifaceted hairballs that we cannot approach them alone. They change and morph as quickly as our ability to understand them. They are known to academics as “wicked problems.”
In modern enterprises, we need a new way to talk about these wicked problems, as well as new approaches to address them. Normal isn’t normal anymore. Change is the norm.
Trends in Knowledge Management – “a short synthesis & worth a read”:
Traditionally, KM was more often than not a top-down driven approach. For example, document taxonomies and knowledge sharing procedures were defined; identified experts shared their knowledge in defined communities.
Today, we can identify six strong trends that lead into new concepts of knowledge sharing and collaboration:
The obsession with purely technology driven solutions to wicked problems is dangerous. via @snowded
My takeaway was simple: Just as a previous generation confused correlation with causation we are now confusing simulation with prediction. We need to realise that the obsession with purely technology driven solutions to wicked (or as I prefer intractable) problems is dangerous and we need to see technology as augmenting human cognition, triggering extended human sensor networks into states of anticipatory awareness; rather than trying to anticipate the inherently unpredictable.
Free as in Freedom: The State of Learning in the Workplace Today. via @sumeet_moghe
I’ve just scrambled into Jane Hart’s session about the state of learning in the workplace today. This is a guide in soundbites and images and is a way to summarise the excellent guide on Jane’s website that a lot of us have already seen. I’m a self-confessed fan of the incredible thinking that the Internet Time Alliance put out, so I am sitting through the session even though I already comprehend the material.
The traditional approach to workplace learning has been about managing and controlling the learning experience, keeping it really top down. There are 10 factors that are shaping the new era of workplace learning.
My conclusion is the information problem is now so big, that we need to do things radically differently, instead of doing more of the same. So perhaps in the future we’ll see wiki-Cochrane reviews or clinical trials on YouTube. Otherwise, the only remaining solution may be for doctors and researchers to set up an Information-Users Anonymous support group. We could start each meeting by solemnly declaring the first of the twelve steps: “We are powerless over information – and our lives have become unmanageable”. I hope it doesn’t come to this.