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	<title>Comments on: Knowledge sharing, one at a time</title>
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	<link>http://www.jarche.com/2010/07/knowledge-sharing-one-at-a-time/</link>
	<description>Life in Perpetual Beta</description>
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		<title>By: Harold Jarche</title>
		<link>http://www.jarche.com/2010/07/knowledge-sharing-one-at-a-time/comment-page-1/#comment-206318</link>
		<dc:creator>Harold Jarche</dc:creator>
		<pubDate>Tue, 10 Aug 2010 17:35:13 +0000</pubDate>
		<guid isPermaLink="false">http://www.jarche.com/?p=4156#comment-206318</guid>
		<description>Most of my PKM practice is inside/outside so it&#039;s all public. However, there are tools that let you filter your artifacts. Delicious allows for bookmarks to be private, and Wordpress has a private blog post function. Social networking systems, like http://elgg.org/ let you post anything as private, public or only to a select &amp; self-created group. A lot of depends on what tools are being used by your organization and what kind of Internet access you are allowed. A challenge for PKM in the organization is how internal software platforms will be used. These may be more secure, but workers may not post as much to them because they know they&#039;ll lose the data if they leave the organization. I wrote some more about this here: http://www.jarche.com/2010/08/leveraging-collective-knowledge/</description>
		<content:encoded><![CDATA[<p>Most of my PKM practice is inside/outside so it&#8217;s all public. However, there are tools that let you filter your artifacts. Delicious allows for bookmarks to be private, and WordPress has a private blog post function. Social networking systems, like <a href="http://elgg.org/" rel="nofollow">http://elgg.org/</a> let you post anything as private, public or only to a select &amp; self-created group. A lot of depends on what tools are being used by your organization and what kind of Internet access you are allowed. A challenge for PKM in the organization is how internal software platforms will be used. These may be more secure, but workers may not post as much to them because they know they&#8217;ll lose the data if they leave the organization. I wrote some more about this here: <a href="http://www.jarche.com/2010/08/leveraging-collective-knowledge/" rel="nofollow">http://www.jarche.com/2010/08/leveraging-collective-knowledge/</a></p>
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		<title>By: Samuel Driessen</title>
		<link>http://www.jarche.com/2010/07/knowledge-sharing-one-at-a-time/comment-page-1/#comment-206299</link>
		<dc:creator>Samuel Driessen</dc:creator>
		<pubDate>Tue, 10 Aug 2010 14:27:35 +0000</pubDate>
		<guid isPermaLink="false">http://www.jarche.com/?p=4156#comment-206299</guid>
		<description>Nice post, Harold. I enjoy following your PKM musings. I agree PKM is extremely important and a good (maybe the best) starting point for corporate KM. Most KM programs leave out &#039;what&#039;s in it for the employee?&#039;. What I was wondering though is, what are your thoughts about internal and external PKM? One of the things that I find hard is what part of my personal knowledge to share and store internally and what externally. I don&#039;t know of many tools to support PKM that seamlessly support internal and external PKM. Do you? And what would your approach be to this issue?</description>
		<content:encoded><![CDATA[<p>Nice post, Harold. I enjoy following your PKM musings. I agree PKM is extremely important and a good (maybe the best) starting point for corporate KM. Most KM programs leave out &#8216;what&#8217;s in it for the employee?&#8217;. What I was wondering though is, what are your thoughts about internal and external PKM? One of the things that I find hard is what part of my personal knowledge to share and store internally and what externally. I don&#8217;t know of many tools to support PKM that seamlessly support internal and external PKM. Do you? And what would your approach be to this issue?</p>
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		<title>By: Learnlets &#187; Catching up&#8230;</title>
		<link>http://www.jarche.com/2010/07/knowledge-sharing-one-at-a-time/comment-page-1/#comment-204141</link>
		<dc:creator>Learnlets &#187; Catching up&#8230;</dc:creator>
		<pubDate>Tue, 27 Jul 2010 19:39:15 +0000</pubDate>
		<guid isPermaLink="false">http://www.jarche.com/?p=4156#comment-204141</guid>
		<description>[...] your ability to do wherever and whenever you are, and that&#8217;s a big win.  Being able to do Personal Knowledge Management at the time of inspiration or need, or even of convenience, is huge.  Having your social network [...]</description>
		<content:encoded><![CDATA[<p>[...] your ability to do wherever and whenever you are, and that&#8217;s a big win.  Being able to do Personal Knowledge Management at the time of inspiration or need, or even of convenience, is huge.  Having your social network [...]</p>
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		<title>By: Howard</title>
		<link>http://www.jarche.com/2010/07/knowledge-sharing-one-at-a-time/comment-page-1/#comment-203811</link>
		<dc:creator>Howard</dc:creator>
		<pubDate>Sat, 24 Jul 2010 20:56:38 +0000</pubDate>
		<guid isPermaLink="false">http://www.jarche.com/?p=4156#comment-203811</guid>
		<description>Harold and Allyn;
Thanks for the thoughtful discussion.
Wikipedia, although open sourced, is still a central repository that has great value to me.  Hagel, Brown and Davison&#039;s ideas about organizing around &quot;pull&quot; resonates more with me as an explanation of why the central repositories of KM might have been problematic.  KM&#039;s central metaphor was about pushing (mostly decontextualized) knowledge out to workers, organized around centralized command and control decisions.  Pull is about tapping into the cross-disciplinary learning networks on the boundaries of organizations where knowledge flows in specific contexts.  Instead of controlling and protecting knowledge stocks, it depends on serendipity and social learning networks and that can greatly increase the possibility of serendipity.  It is a compelling vision to me although it may require a difficult change in mindset for businesses and needs more good examples to confirm it&#039;s validity.  I also think that a &quot;pull&quot; view of PKS would emphasizes knowledge&#039;s social and meditational aspects over it&#039;s representational aspects.</description>
		<content:encoded><![CDATA[<p>Harold and Allyn;<br />
Thanks for the thoughtful discussion.<br />
Wikipedia, although open sourced, is still a central repository that has great value to me.  Hagel, Brown and Davison&#8217;s ideas about organizing around &#8220;pull&#8221; resonates more with me as an explanation of why the central repositories of KM might have been problematic.  KM&#8217;s central metaphor was about pushing (mostly decontextualized) knowledge out to workers, organized around centralized command and control decisions.  Pull is about tapping into the cross-disciplinary learning networks on the boundaries of organizations where knowledge flows in specific contexts.  Instead of controlling and protecting knowledge stocks, it depends on serendipity and social learning networks and that can greatly increase the possibility of serendipity.  It is a compelling vision to me although it may require a difficult change in mindset for businesses and needs more good examples to confirm it&#8217;s validity.  I also think that a &#8220;pull&#8221; view of PKS would emphasizes knowledge&#8217;s social and meditational aspects over it&#8217;s representational aspects.</p>
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		<title>By: Harold Jarche</title>
		<link>http://www.jarche.com/2010/07/knowledge-sharing-one-at-a-time/comment-page-1/#comment-203713</link>
		<dc:creator>Harold Jarche</dc:creator>
		<pubDate>Fri, 23 Jul 2010 11:52:12 +0000</pubDate>
		<guid isPermaLink="false">http://www.jarche.com/?p=4156#comment-203713</guid>
		<description>Thanks very much for your comments, Allyn. I think central repositories could be replaced by distributed ones, with open data standards. The organization could still harvest these distributed sources and keep a central resource, much as Google does with the web. It&#039;s not necessary to build a central silo if all the little ones can share. I&#039;m definitely not advocating a return to everyone keeping their data only on their local hard drive (e.g. Seek, Sense, SHARE). As you say, repositories won&#039;t solve any KM problems anyway, but distributed ones may keep the IT department from meddling with knowledge sharing ;)

I like the description of PKM or PKS as a &quot;theme&quot;. Yes, the responsibility is on the individual, because I don&#039;t see it getting permanently adopted any other way. However, the organization can collect, collate and redistribute what is shared by individuals. It can also help by providing tools and coaching on PKM. The organization&#039;s role moves from being directive to facilitative.

Perhaps not all employees are knowledge workers, but I think it&#039;s a very wide net today. For instance, Barry Schwartz shows the practical wisdom (social knowledge) required of the janitor in the workplace, during this TED Talk (@ 1:15):

http://www.ted.com/talks/barry_schwartz_on_our_loss_of_wisdom.html

Here&#039;s an example of informal knowledge sharing amongst folks not usually considered knowledge workers:

http://www.greenchameleon.com/gc/blog_detail/a_simple_knowledge_sharing_ritual/

Thanks for engaging in the conversation here and getting me to think deeper about this area.</description>
		<content:encoded><![CDATA[<p>Thanks very much for your comments, Allyn. I think central repositories could be replaced by distributed ones, with open data standards. The organization could still harvest these distributed sources and keep a central resource, much as Google does with the web. It&#8217;s not necessary to build a central silo if all the little ones can share. I&#8217;m definitely not advocating a return to everyone keeping their data only on their local hard drive (e.g. Seek, Sense, SHARE). As you say, repositories won&#8217;t solve any KM problems anyway, but distributed ones may keep the IT department from meddling with knowledge sharing <img src='http://www.jarche.com/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' /> </p>
<p>I like the description of PKM or PKS as a &#8220;theme&#8221;. Yes, the responsibility is on the individual, because I don&#8217;t see it getting permanently adopted any other way. However, the organization can collect, collate and redistribute what is shared by individuals. It can also help by providing tools and coaching on PKM. The organization&#8217;s role moves from being directive to facilitative.</p>
<p>Perhaps not all employees are knowledge workers, but I think it&#8217;s a very wide net today. For instance, Barry Schwartz shows the practical wisdom (social knowledge) required of the janitor in the workplace, during this TED Talk (@ 1:15):</p>
<p><a href="http://www.ted.com/talks/barry_schwartz_on_our_loss_of_wisdom.html" rel="nofollow">http://www.ted.com/talks/barry_schwartz_on_our_loss_of_wisdom.html</a></p>
<p>Here&#8217;s an example of informal knowledge sharing amongst folks not usually considered knowledge workers:</p>
<p><a href="http://www.greenchameleon.com/gc/blog_detail/a_simple_knowledge_sharing_ritual/" rel="nofollow">http://www.greenchameleon.com/gc/blog_detail/a_simple_knowledge_sharing_ritual/</a></p>
<p>Thanks for engaging in the conversation here and getting me to think deeper about this area.</p>
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		<title>By: Allyn J Radford</title>
		<link>http://www.jarche.com/2010/07/knowledge-sharing-one-at-a-time/comment-page-1/#comment-203690</link>
		<dc:creator>Allyn J Radford</dc:creator>
		<pubDate>Thu, 22 Jul 2010 22:57:34 +0000</pubDate>
		<guid isPermaLink="false">http://www.jarche.com/?p=4156#comment-203690</guid>
		<description>This is a very interesting and complex post. I find myself simultaneously agreeing and disagreeing with some of the points that are made. There are some issues that could be debated on semantic grounds but I will try to avoid those because they are often less valuable, except there is value in stating that people do use words differently and that corporate execs may use terms they don&#039;t fully understand to communicate a theme rather than a specific meaning.

The statement that we should all move away from central repositories is too big a stretch to me. It implies that the repository is evil when in actual fact most of the problems come from poor implementation and poor design from a solution perspective not the technology itself. There is, of course, the rather naive thought that if you dump stuff in a repository you have fixed your KM problem. Patently an absurd assumption, but it prevails.

There are many ways in which central infrastructure can actually facilitate the PKM views you have expressed. It is a matter of design and intent. I also shudder to think of the detrimental outcomes and risks that arise from storing everything of value on a personal hard drive (whatever that actually means in these days of increased mobility) rather than &quot;allowing&quot; an organization to have viable ways of protecting its assets while facilitating their being shared.  It is hard to enable discovery or sharing that independently arises from personal work requirements when the content is tucked away on somebody else&#039;s hard drive. That is what appears to have been advocated.

The theme of PKM is very powerful.  I say &quot;theme&quot; because I would suggest a slightly different way of thinking about it.  KM is broken because it is very often about throwing bucket loads of stuff into a repository.  This tends to remove all responsibility of meaningful sharing from the individual and does not necessarily give them really useful tools with which to share and add value.  What you have suggested for PKM, however, could be equally broken because it puts *all* the responsibility on the individual and this is generally not sustainable.  It can also make it difficult to support multiple conversations and sharing when you add the constraints of enterprise IT management.  Always an issue.

The thing that really resonates well is the opportunity for an individual to take part of the responsibility in the flow and sharing of knowledge for personal and Community of Practice benefits. It supports informal learning and organizational learning in meaningful ways. We should also be mindful that not all learners are &#039;knowledge workers&#039; and they do not necessarily have the same work practices. Knowledge sharing and informal learning often has to live side-by-side with requirements for highly regulated activities that are required of businesses in certain sectors. PKM is likely to be of more value if implemented well and for the right reasons. (Notwithstanding the fact that knowledge needs to be internalized to be actionable.)

I hope I have not misinterpreted the post but have responded (hopefully usefully) based on how it read to me.</description>
		<content:encoded><![CDATA[<p>This is a very interesting and complex post. I find myself simultaneously agreeing and disagreeing with some of the points that are made. There are some issues that could be debated on semantic grounds but I will try to avoid those because they are often less valuable, except there is value in stating that people do use words differently and that corporate execs may use terms they don&#8217;t fully understand to communicate a theme rather than a specific meaning.</p>
<p>The statement that we should all move away from central repositories is too big a stretch to me. It implies that the repository is evil when in actual fact most of the problems come from poor implementation and poor design from a solution perspective not the technology itself. There is, of course, the rather naive thought that if you dump stuff in a repository you have fixed your KM problem. Patently an absurd assumption, but it prevails.</p>
<p>There are many ways in which central infrastructure can actually facilitate the PKM views you have expressed. It is a matter of design and intent. I also shudder to think of the detrimental outcomes and risks that arise from storing everything of value on a personal hard drive (whatever that actually means in these days of increased mobility) rather than &#8220;allowing&#8221; an organization to have viable ways of protecting its assets while facilitating their being shared.  It is hard to enable discovery or sharing that independently arises from personal work requirements when the content is tucked away on somebody else&#8217;s hard drive. That is what appears to have been advocated.</p>
<p>The theme of PKM is very powerful.  I say &#8220;theme&#8221; because I would suggest a slightly different way of thinking about it.  KM is broken because it is very often about throwing bucket loads of stuff into a repository.  This tends to remove all responsibility of meaningful sharing from the individual and does not necessarily give them really useful tools with which to share and add value.  What you have suggested for PKM, however, could be equally broken because it puts *all* the responsibility on the individual and this is generally not sustainable.  It can also make it difficult to support multiple conversations and sharing when you add the constraints of enterprise IT management.  Always an issue.</p>
<p>The thing that really resonates well is the opportunity for an individual to take part of the responsibility in the flow and sharing of knowledge for personal and Community of Practice benefits. It supports informal learning and organizational learning in meaningful ways. We should also be mindful that not all learners are &#8216;knowledge workers&#8217; and they do not necessarily have the same work practices. Knowledge sharing and informal learning often has to live side-by-side with requirements for highly regulated activities that are required of businesses in certain sectors. PKM is likely to be of more value if implemented well and for the right reasons. (Notwithstanding the fact that knowledge needs to be internalized to be actionable.)</p>
<p>I hope I have not misinterpreted the post but have responded (hopefully usefully) based on how it read to me.</p>
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