Comments on: Job Aids & Performance Support

By: Harold Jarche » Compliance of an industry

Harold Jarche » Compliance of an industry — Thu, 13 May 2010 17:24:32 +0000

[...] existing compliance training to see if it could be replaced with performance support would be a start. Performance support is quite [...]

By: Harold Jarche

Harold Jarche — Wed, 08 Apr 2009 10:57:19 +0000

I would recommend Rossett & Schaffer’s, Job Aids & Performance Support, as I still use it. I haven’t read any more recent books on the subject.

By: Cameron Bales

Cameron Bales — Wed, 08 Apr 2009 02:59:18 +0000

What’s your current recommendation on a book about job aids?

By: Harold Jarche » Adding performance support to the trainer’s toolbox

Harold Jarche » Adding performance support to the trainer’s toolbox — Thu, 13 Dec 2007 19:28:57 +0000

[...] helps with less than 1/5 of an organisation’s human performance issues. On the other hand, performance support tools can be used to address a lack of information resources. By just adding performance support [...]

By: Karyn Romeis

Karyn Romeis — Fri, 29 Jun 2007 07:50:13 +0000

And where is the evidence that they have learnt anything at all in those two hours? Or, for that matter, that two hours is the optimum time frame? Box ticking at its worst!

By: Dave Ferguson

Dave Ferguson — Thu, 28 Jun 2007 19:25:48 +0000

I just bought Rossett’s new book myself. Alas, performance support is one of those solutions you often have to smuggle in under the guise of training, because far too many people think in terms of dosages.

One project I worked on recently involved web-based training for one of those mandatory-awareness topics (like EEO policy, safety, or sexual harassment). One requirement was that the online version had to take two hours to complete.

Why? Because, in at least one state, supervisors by law must complete two hours of training in this topic.

By: Karyn Romeis

Karyn Romeis — Thu, 28 Jun 2007 14:31:17 +0000

“Iâ€™m still amazed that performance support is not seen as a standard intervention for all training and learning organisations.”

Me too, me too!