Comments on: Aliant connection speed – the saga continues

By: Malcolm Phinney

Malcolm Phinney — Thu, 04 Mar 2010 04:29:12 +0000

Well anyone who would like to switch to Eastlink in the Sackville NB area just give us a call 364-0808, they have some great deals on, also if you want to compare average speeds canada wide try speedtest.net, if you are really rural you may want to check out our xplorenet fixed wireless service, up to 5MBps

By: ray

ray — Wed, 03 Mar 2010 19:02:09 +0000

Just want to say we’ve been on Aliant since ’05, I think. Originally on their 1Mbps service, then upgraded to 5Mbps. A few months after we bought that, they bumped the speed to 7Mbps when they changed their plans.

We’ve had awesome service, no problems with anyone not flicking a switch somewhere to get our speeds up to advertised rates, etc. Unfortunately, High Speed Max isn’t available out here in Hammonds Plains because I’d upgrade to that in a heartbeat. I think that plan still has the same terrible upload speed as the lower tiers, though.

By: Allen

Allen — Sun, 07 Feb 2010 15:09:34 +0000

I have had similar problems. Web Pages freeze all the time when loading and my wife’s laptop has similar issues and both our connections periodically drop all the time. Then I found out at work from some geek guys that Aliant capped their service without telling anyone. Before I use to have “high speed” then everything slowed down. I called and they told me that I would have to pay extra to get higher speeds (You mean the speeds I use to have for the same price?) I am really ticked and thinking of switching over to Eastlink and then I heard that aliant maybe buying east link, is this true. One would think that the competition bureau would stop such a deal?

By: Denise

Denise — Mon, 19 Oct 2009 09:26:35 +0000

We have been having tremendous difficulty with Aliant. Mid-September our speeds started to get really slow and we got a lot of crackling on our phone lines. Called Aliant on September 20 and they booked a service call as they could detect something wrong with the line. Tech came to the house on September 23 and fixed the line and “upgraded” our modem to a SE567 (which, apparently, is a modem/router combo). We have had nothing but difficulty since. Really slow to load pages and videos freeze. Connection drops so we have to do a soft re-set (unplug the power to the modem). I have called Aliant seven times now, probably three hours’ worth of talking. They end up booking a service call, but then call to cancel it as they get the internet working from central office. Within a day it starts acting the same as it had been. We have a new call booked for Tuesday, October 21, and I told them not to call and cancel as there is a problem with the modem. Anybody have a similar difficulty? I don’t know much about it but it seems that the modem must be the problem.

By: Mitchell Anthony

Mitchell Anthony — Sun, 18 Oct 2009 19:18:57 +0000

Haha, my mistake. Discovered today it was a driver problem.

By: Mitchell Anthony

Mitchell Anthony — Sat, 17 Oct 2009 12:09:05 +0000

Just a few days ago I contacted bellaliant troubleshooting one of my online games. Before they did anything I had the standard 7mbps and about 45 ms ping to most places, with 0% packet loss (i figured that packet loss was the problem though none was being shown). The next day, my speed was back to the old 5 mbps and my ping times were about 68 ms with packet loss of 2-5%. So I contacted them again and asked what they had did. They said the connection was unstable at such high speeds so they dropped it down, i didn’t even mention the packet loss problem they had created.I told the rep. that it wasn’t a serious enough problem that they needed to saw off 2 mbps of my bandiwdth (300 kb/s). So he kindly asked if i would like it bumped back up. I said sure then no response for 20 minutes, apparentl he “was talking to the testing team on the phone”. anyways. he said my speeds should now be 7 mbps again. nope, just 5 with packet loss still a problem. I’m talking with them online again now. Will get back to you all. I’m considering going with Netbundle again now that they have new speed packages and unlimted phone for $39.95.month plus $49.95 for 3 mbps up and down.

By: Mark

Mark — Thu, 15 Oct 2009 00:00:02 +0000

Roughly a month ago Aliant ran fiber optics down our street. Coincidentally, that evening, our internet was deathly slow. I contacted the lovely people at Aliant regarding the slow speed. The first gentleman I talked to was quite helpful and got me to run a speed test. My download speed never got above 112 bytes/sec. The tech said “wow, you do have an issue. He got me to try a few things that should fix the issue, but I had to leave, before finishing so, he said to call back when I returned. I asked if we had to go through the same things when I call back and he told me no, just get the tech to look at the history of my issue and he would continue where we left off.

Well, roughly 1 hr later, I call back and mentioned this to the tech. He got me to do a speed test. I informed him that we’ve already done that and tried other things that should all be stated in my history. He informed me that he must start from scratch if I want the issue resolved. Once again, I never got over 112 bytes/sec. When I told him this, he said, oh, thats fine. Excuse me I said? He said 112kb/sec is fine. I corrected him and said it was 112 BYTES/sec. He argued with me saying it can’t be because I have high speed. DUH, I’m paying for hi-speed, but clearly, at 112 bytes/sec, it is not hi-speed. This is why I was calling them. He proceeded to argue with me repeatedly that I had to be mistaken. It never got resolved and he had the nerve to ask if he answered all my questions…thanks for choosing Bell Aliant. I hit the phone so hard, it flew into pieces.

The next day, I did talk to a rather nice lady and she got me sceduled for a tech to come to the house on a Thursday between 8 and 11. It was only Monday, but Thursday was the ealiest she could get me one. I told her fine, but because nobody is home during the days, someone would have to call me at work so I could come home and let them in. On WEDNESDAY, I come home from work to find a tag on our door stating that a tech was by, but they have to get in the house to diagnose the issue. Once again I called and they rebooked me for Thursday. I once again told them they had to call me at work. Thursday I come home to another door tag. Once again I called, this time steaming mad and they rebooked me for Saturday. NOT ACCEPTABLE. I want someone here at 5 today because clearly they tech is not capable of phoning me to come home from work, so they can come after my work day is done.

A tech showed up around 5:15 and did appear to fix the issue.

Well, the following Monday we noticed the phones aren’t working. DEAD. So, once again, I call Aliant. I go through the same process of giving them my work #. Once again, a tech shows up without calling me. After another try they came at 5 after we were home and appears to have fixed the issue.

Two days ago, we noticed our phones were dead again. Today, I came home to the dreaded door tag saying there was nobody home. What makes it worse, I called twice today to confirm the work order had instructions to phone me at work.

So, I went back into work to call them from my work phone as I do not have a cell. I demanded to speak to a supervisor and she told me she would get a tech to call me back this evening. “what number can you be reached at” she said. I said I can’t as my #@$!& phones do not work and I had no intention of waiting around at my workplace all night waiting for a call that likely would never occur.

Tomorrow, I am booked for a tech to come to the house. Will the saga continue?

Aliant has the absolute worse customer service I have ever seen.

By: Rik

Rik — Thu, 06 Aug 2009 19:46:02 +0000

LOL….my Aliant speeds just went up without my doing anything – from around 5000kbs to around 6665 kbs. All the whiners should switch to eastlink.
I mean theres someone posted here saying that for 5 YEARS now their Aliant high speed has been slower than what they had on dialup. LOL. Thats either completely wrong info or they are too stupid to use the internet.

By: Garett

Garett — Sat, 01 Aug 2009 20:23:46 +0000

Ive had this stupid Aliant Ultra for a few years and the Max I have seen it do in a speed test is 1.7-1.8 mbps…. and an upload of .51 mbps….

The dl is kind of ridiculous since normal is suppose to be 1.5mbps and ultra is supposed to be up to 5mbps…. im only doing .2 or .3 better then normal…. also if im downloading a file it tends to cap off at 200kbps ………

Ive tried to deal with them on the phone a few times but they would use the wonderful up to 5mbps…. hell its frickn 1.7/1.8 jeeez ….

Id recommend to anyone who can get Eastlink in their area get it… because its way better then Aliants crap…. unlucky for me Eastlinks internet ends on the highway just outside my town….

By: gregory phillips

gregory phillips — Thu, 11 Jun 2009 18:35:03 +0000

yeah i have had it with aliant a s well. i was signed up for ultra for nearly 4 years and never though to check my speeds much( my own fault) when max came out went to check if it was available in my area and shows me that ultra which showed as what i currently had was not available. so contacted them an was told on i was on regular but had been being charged for ultra. ended up with a huge credit.
so now a year has passed and i still wanted ultra so kept checking if it was available and saw that it now sais available.
so called up sales 5 times to check as what happened before and called thier IT and triple checked and was assured yes it is now available to me so swictched over and still only got 1500 download. so called back and they sent a tech over to check.
got a phone call while waiting for him to show and it was him and was told don’t know why they told me it was available and wasn’t and never had been available up here
sad that aliant doesn’t seem to know what they are doinga nymore